Help & Information

DELIVERY COSTS

Standard cost £6.90

Parcels will usually be delivered during normal working hours on weekdays. Carriers require a signature on delivery. No responsibility is taken for non delivery if instructions are given to leave parcels without a signature. Please ensure we have a complete delivery address; we cannot guarantee delivery without it. Goods ordered with a partial, or wrong address and /or unsigned for on delivery will not be subject to refund or replacement.

RETURNS & REFUNDS

Items for exchange or refund must be returned within 21 days of purchase. If goods are unused, unsoiled and complete with original packaging and labels, a refund will be given less original carriage cost. If we are asked to uplift goods being returned, we reserve the right to charge for the recovery, if they are not returned on request. All goods being returned are the responsibility of the sender, therefore please insure them accordingly for loss or damage, especially high value items and obtain a proof of posting. Please enclose sufficient details for us to process your order quickly. ie: name, address, post code, order number etc. For security reasons please do not include any payment details. We will normally send replacement goods without charging carriage; however we reserve the right to charge carriage costs in exceptional circumstances. Notification will be given of this intention before dispatch.

Send Returns to ADREL. We will e-mail you on receipt of goods and process your refund or exchange, using your original method of payment. We normally refund within three working days of receipt of goods. In exceptional circumstances please allow up to 30 days. Our policies do not affect your statutory rights.

COMPLAINTS

If goods are found to be faulty or damaged, please return them to us for inspection as soon as possible to the above address in Returns & Refunds. Replacements will be sent at no extra cost. Your postage cost will be reimbursed. If the wrong goods are received please contact us immediately and we will rectify our mistake. Please include Date of Purchase, your Name & Address, Postcode and any Order Numbers to help us process your refund or exchange quickly. Please indicate if a refund is preferred.

PLEASE NOTE, Items returned under complaint must be CLEAN & DRY. Under the Health & Safety Act 1972 we are unable to handle wet or dirty goods and will NOT accept them for inspection.

LEGAL INFORMATION

Thank you for visiting the HTH website. Your use of this website (”Site”) is subject to the following terms of use (”Terms”) which HTH may change, from time to time, at its sole discretion. By using this Site, both now and after any such change, you agree to comply with, and be bound by, the Terms that prevail at the time of use.

In these Terms “HTH” or “we” refers to HTH, registered in Scotland (registered number: SO301568). The Terms shall be governed by the laws of Scotland and both you and HTH submit to the non-exclusive jurisdiction of the Scottish courts.

WEBSITE ACCURACY & AVAILABILITY

HTH tries to ensure that the information on this Site is accurate, complete and up to date and that the Site is available for use at all times. However, material within this Site may contain inaccuracies or typographical errors and it is your responsibility to evaluate the information and content provided via this Site. Additionally, due to the inherent nature of the internet, interruptions and delays may occur in this service at any time.

LIMITATION OF LIABILITY

HTH shall not be liable or responsible for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this Site. Nor shall HTH be liable or responsible for any loss or damage that results from the Site’s interruption or unavailability at any time. HTH shall not be liable to you for any loss or damage including but not limited to economic loss, administrative/overhead costs, loss of profit (whether direct or indirect), business, contracts, revenues, goodwill, production and anticipated savings of any kind, save for death or personal injury that results directly from our negligence. Our liability to you in any other instance shall not exceed the value of the products ordered by you from us.

LINKS TO & FROM OTHER SITES

This Site at any one time may contain links to other sites and, likewise, other sites may contain links to this one. HTH is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites, nor do HTH endorse or accept responsibility for their content. Any questions or comments relating to other sites should be addressed directly to the operator of those sites.

You may not include a link to this Site or display any of its contents, in any format, in any other website without HTH’s written consent. Such consent, if given, may be withdrawn, without notice, at any time and in this event you must remove the relevant link and/or content within 24 hours.

COPYRIGHT, TRADEMARK AND OTHER INTELLECTUAL PROPERTY PROTECTION

All materials on this Site, and the Site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by HTH and associates or are used with permission of their owners. Such materials include, but are not limited to, photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks as well as the software and source code used in the design and development of this Site. All rights are reserved, worldwide.

All brand names, product names and titles used on the website are trademarks or trade names of HTH or third party trade mark or trade name holders. You are not allowed to use or reproduce any such trade marks or trade names as this may constitute an infringement of the holders’ rights.

You may not copy, download, modify, distribute or incorporate into any other work all, or any part, of the material available on this Site in any form except for the sole purpose of using this site or placing an order with HTH. Should you wish to use materials or information from this site, you must obtain HTH’s prior written consent.

CONFORMITY OF PRODUCTS

HTH tries to ensure that descriptions, specifications, drawings and pictures of its products on this Site are as accurate as possible. However we do not accept responsibility for colour variation caused by the technical limitations of this Site or the technology used to access it. Nor do we accept responsibility for colour variations inherent in the materials used in the products.

At HTH we continually develop and improve our products. Whilst we endeavour to keep this Site up to date, not all HTH products may be available or shown on the Site. The products available and those shown are subject to change without notice.

PURCHASES

A contract between you and HTH for the purchase of goods exists when we confirm your order via email. Your acceptance of this contract is deemed to take place when a confirmation email is sent even if, due to circumstances beyond our control, you do not receive it.

PRIVACY POLICY

HTH recognise the importance of protecting the privacy of personal and financial information under the terms of UK data protection legislation. Any information we collect from you will be used only to process your order and to ensure its safe delivery to you, or to make your experience of using this Site an easier and/or a more enjoyable one. We only share your information with third party companies (such as couriers) for the express purpose of doing this. Your information will not be sold, rented or otherwise passed on to any company or individual outside the HTH group.

If you give us your personal information, we will only contact you to give you additional information we believe may be of interest to you, if you have given us your express permission to do so. If you are registered on the HTH database and would like to be removed, please email HTH and we will remove your details.

SUBMISSIONS

You agree that any submissions that you provide to HTH via this Site including, but not limited to comments, messages, postings, survey responses, suggestions, creative ideas, ideas, concepts or product suggestions (”Submission”) disclosed, submitted or offered to HTH via or in connection with this Site, shall be treated as non-confidential and not proprietary and shall become, and remain the property of HTH to do with as we wish including, but not limited to, copying, publishing, distributing or using the Submission, or any part or parts thereof, for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. Any Submission shall constitute an assignment to HTH of all rights, title and/or interests in copyrights. HTH has no obligation to respond to any Submission or to make any payment to you for its subsequent use.

You represent and warrant that no Submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right.

NO WARRANTIES

This site and its contents are provided “as is”. We make no representations or warranties of any kind including, but not limited to, warranties of title or freedom from viruses or any other malicious programs or any implied warranties including, but not limited to, of merchantability or fitness for a particular purpose. We do not warrant that this site is free of defects or that any defects will be corrected. By using this site you agree that you do so at your sole risk. You assume full responsibility for all loss of use, loss of data and/or costs associated with the repair or replacement of any equipment and/or software that you use in connection with this site. HTH shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site.

PRIVACY POLICY

HTH understands the value of privacy and will only use your details to process your order and provide an efficient and convenient service. We will NEVER give your details to mailing list companies or divulge your personal details to other companies or individuals except as stated in Use of your Personal Details (legals). All information will be used lawfully ie: in accordance with the Data Protection Act 1988.

DATA PROTECTION

Use of your Personal Information

1. When you register and use this site: You will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you. Some of our services will require further details.

2. We may use information that you provide or that is obtained by us: (a) To register you with our web site and to administer our web site services; (b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. We may use your information to make decisions about you using computerised technology, for example automatically selecting products or services which we think will interest you from the information we have. We may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods: email telephone (including automated calls) SMS text message and other electronic messages such as picture messaging post fax or otherwise (including products and services of other companies and organisations) which we consider may be of interest to you. (c) To administer any prize draws or competitions you may enter.

3. We may supplement the information that you provide to us with information that we receive from third parties.

4. Fraud Prevention: In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

5. Disclosure of Your Information: We may give information about you to the following, who may use it for the same purposes as set out above: (a) to our subsidiaries; (b) to our employees and agents to administer any accounts, products and services provided to you by us now or in the future; (c) agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs; (d) to anyone to whom we transfer or may transfer our rights and duties under our agreement with you; (f) if we have a duty to do so or if the law allows us to do so.

6. New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called “cookies” which may be used by us to provide you with, for example, customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our web site. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your cart, set up a new account or access an existing account will not be available. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser program your computer uses. Please check www.allaboutcookies.org for more information (HTH is not responsible for the content of external websites. This link will open a new window.)

7. Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

8. Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address (”IP address”). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.

9. We only keep cookies for the duration of your visit to our website.

10. We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

11. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

12. Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites.

13. If you have any comments or queries in connection with our privacy policy please email info@harristweedhebrides.com.

CONDITIONS OF USE

Jurisdiction:
The terms and conditions and all contracts of this site are governed by the Law of Scotland. Only Scottish Courts will have jurisdiction to deal with disputes. All correspondence and discussions are required to be conducted in English.
Use of this site constitutes acceptance of our Terms & Conditions.

Copyright:
All content is Copyright HTH except where specifically indicated otherwise.

Pricing & VAT:
While every effort is made to keep prices correct, mistakes and unforeseen changes can occur. We will notify you of any price change relevant to your order before dispatch. You may amend or cancel your order as necessary.
All prices include VAT (where applicable) at current UK rates.
All prices are quoted in £s Sterling.
We reserve the right to amend prices whenever necessary.

Availability:
If items become unavailable, we will notify you and discuss alternatives.

Payment:
We provide secure online payments by credit and debit cards. Please do not compromise your security by e-mailing payment information. (ie: card details).
No responsibility can be taken for the security of any information sent by e-mail.
Your card will be debited as soon as you press the authorise button on the Secure Card Payment window.
Goods remain the property of HTH until paid for in full.

Liability:
The content of this website is intended for information purposes only. No specific recommendation or endorsement of any product is implied or intended.

Special Offers:
In addition to our normal Terms & Conditions we have the right to update with unique terms for special offers and discounts. These additional Terms will be updated when offers are advertised and shall remain on the site until the offer expires.